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Who we are

Our company is Smartflash BV. Located in Bergendriesstraat 39, 9160 Lokeren, Belgium (Europe). Through Smartflash we offer brands like,,, SmartBeat,…
Through we offer online video services.

By using our service you agree to the terms of this privacy policy as well (in addition to the general terms)

Our website address is:

We value the private aspect of the data you trust to us. We have a Data protection officer:
Belexa Lawyers – Jill Vandenbroucke
President Kennedypark 26a, 8500 Kortrijk (Belgium)

What personal data we collect and why we collect it

Registration data

Upon registration we collect your name, surname, email address, phone number, gender, date of birth, language, city, country, zip code, password, the event for which you wish to register.

Upon usage of our system

usage data

We collect your operating system, internet browser version, availability of your cameras & phones, screen resolution, internet speed, video stream (held for 72 hours max), user IP address, timestamp of the usage of our system. We may take a screenshot of the video stream. We may be logging technical event data to help us provide customer service or debug the system.

Upon visiting and using webpages and video platform we collect statistical data using Facebook Pixel and Google Analytics.

How we process your data

The collected data is necessary for

  • Providing the actual service, or communicating about them.
  • Sending you reminders and practical event information
  • Processing and sending your matches
  • Providing customer service
  • Keeping statistics
  • Debugging and improving the platform
  • Investigating misbehavior or abuse
  • Processing payments (Using our third party payment provider: Mollie)
  • Newsletters

Who we share your data with

We can share your phone number or emailaddress (or both) to your match when the match is reciprocal.

We share your first name and city to your video chat partner.

For user experience purposes we take a screenshot of the video stream for your video partners to remember you during the speed date and facilitate the matching process.

We may share your data to external services that are necessary for delivering the actual service: Payment provider, mailserver, SMS texting service.

How long we retain your data

Video stream screenshot: Not longer then 10 days
Video streamspecific data: Not longer then 46 days
Customer data and registration history: Until you ask us to delete your information or until we decide we no longer want to keep your data

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We try to implement best practices about collecting and saving data

What data breach procedures we have in place

We obey the data breach procedures applicable by the European GDPR act